OERENA Messenger Privacy Policy

This Privacy Policy applies to OERENA Messenger, including its mobile apps, web experiences, communication features, social features, Live features, purchases, advertising, and connected services that link to this policy. OERENA operates OERENA Messenger and is responsible for the practices described here.

By using OERENA Messenger, you acknowledge that information will be handled as described in this policy. Some features are optional and only use certain information when you choose to use them or grant the relevant device permission.

Depending on how you use OERENA Messenger, we may collect:

• Account and profile information: name, display name, username, profile photo, email address, phone number where used, user ID, authentication data, and other profile information you provide.
• Connections and contacts: connection requests, accepted connections, followers or other social relationships, group memberships, invitations, and contacts used for connection or invite features. If you grant contacts permission, the app may access contact information needed to help you find or invite people.
• Precise location: with your permission, precise location may be used for nearby-user discovery and other location-dependent features.
• User content and communications: direct messages, group messages, emails or text-message-like communications within the service, Pulse posts, comments, replies, reactions, photos, videos, voice or other audio, Live-related content, profile content, and other content you create, upload, send, receive, or share.
• Device and technical information: device identifiers, push-notification tokens, app installation identifiers, operating-system and device information, app version, network and diagnostic information, and session/security information.
• Purchases: purchase history, subscriptions, digital items, TaskaCoins, gifts, transaction status, and entitlements. Full payment-card details are normally handled by Apple, Google, or another payment provider rather than stored directly by OERENA Messenger.
• Product interaction and analytics: feature usage, views, taps, engagement, navigation, performance information, and general interaction with the app.
• Advertising data: advertising identifiers or related data, ad impressions, clicks or other ad interactions, consent choices, and information used to deliver, measure, secure, or analyse third-party advertising.

OERENA uses information to create and manage accounts; provide messaging, connections, groups, Pulse, Live, nearby discovery, notifications, purchases, digital items, gifts, and other requested features; personalise and improve the service; measure product performance; deliver and measure advertising; process support and privacy requests; and communicate about accounts, transactions, security, and service changes.

We also use information to authenticate users, protect accounts, detect spam, fraud, abuse, and security threats, enforce our rules, moderate content, investigate reports, comply with law, and protect OERENA, our users, and the public.

Some profile fields and social content may be visible to the public or to a broad audience, including content you post to public Pulse or Live areas. Other content is limited to the people or groups you choose, such as direct messages, private group content, or connection-only information.

Audience settings and product labels help show who can view content, but recipients may save, copy, record, or reshare what they receive. OERENA and authorised service providers may access content when needed to operate the service, respond to reports, enforce rules, protect safety and security, or comply with law.

OERENA Messenger may request access to your camera, microphone, photos or videos, audio, contacts, precise location, and notifications when a feature needs that access. You can allow or deny permissions through your device settings. Certain features may not work if the required permission is disabled.

Available in-app controls may let you manage profile visibility, connections, followers, blocked users, notifications, location access, content audiences, and other privacy choices. Controls may vary by platform, app version, and feature.

We may share information:

• with other users according to the feature and audience you select;
• with vendors and service providers that support hosting, authentication, storage, messaging, media, notifications, analytics, Live services, payments, advertising, security, and customer support;
• with Apple, Google, payment providers, or digital-commerce partners to process purchases, verify transactions, and manage entitlements;
• when required by law or reasonably necessary to protect rights, safety, security, users, or the integrity of the service; and
• in connection with a merger, financing, reorganisation, sale, or transfer of all or part of OERENA, subject to appropriate safeguards.

OERENA does not publicly expose private content merely because it is stored or processed to provide the service.

OERENA Messenger relies on third-party services for functions such as app distribution, authentication, cloud hosting, databases, media storage and delivery, push notifications, Live communications, analytics, advertising, and payment processing. These providers may process information under their own privacy policies and terms as well as under agreements with OERENA.

Links or integrations may take you to third-party services. OERENA is not responsible for the privacy practices of services that it does not control.

OERENA Messenger may display third-party advertising. OERENA and advertising or analytics partners may use advertising data, device information, product interaction, approximate or permission-based location signals, and ad interactions to deliver, limit, secure, personalise where permitted, and measure ads.

Where Apple, Google, or applicable law requires consent before cross-app tracking or similar advertising activity, OERENA Messenger will request or honour the required consent. You can manage available choices through in-app settings, device privacy settings, and platform advertising controls. Refusing tracking permission does not necessarily remove all advertising, but ads may be less personalised.

OERENA uses reasonable technical and organisational safeguards designed to protect information, including access controls, authentication, monitoring, and protective measures appropriate to the service. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

You are responsible for protecting your credentials and device. Contact us promptly if you believe your account or information has been accessed without authorisation.

We retain information for as long as reasonably necessary to provide OERENA Messenger, maintain account and transaction records, protect safety and security, prevent abuse, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type, feature, account status, and applicable requirements.

Content you delete may remain for a limited period in backups, security records, or records required by law. Copies shared with other users may remain under their control.

You can use the account-deletion option available in OERENA Messenger, where provided, or email contact@oerena.com to request account or personal-data deletion. We may need to verify your identity and may retain limited information where required for security, fraud prevention, transactions, legal compliance, or legitimate recordkeeping.

Deleting the app does not by itself delete your account or server-side data.

OERENA Messenger is not directed to children who are not legally permitted to use the service. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information inappropriately, contact OERENA so we can review and take appropriate action.

We may use age-related information, safety controls, reporting, moderation, or access restrictions where appropriate to protect younger users and comply with platform or legal requirements.

Users are responsible for the content they create and share. OERENA may receive and review reports, content, account information, and relevant activity to investigate suspected violations, protect users, prevent abuse, and enforce community or service rules.

We may remove or restrict content, limit features, suspend or terminate accounts, preserve evidence, or cooperate with lawful authorities when reasonably necessary for safety, security, compliance, or enforcement.

OERENA and its service providers may process and store information in countries other than the country where you live. Those countries may have different data-protection laws. We use appropriate safeguards where required by applicable law.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, or to withdraw consent where processing is based on consent. You may also have the right to appeal a decision or complain to a data-protection authority.

You can manage certain information and permissions in the app or device settings. To submit a privacy request, email contact@oerena.com. We may verify your identity before completing a request.

We may update this policy as OERENA Messenger, our practices, or legal requirements change. We will post the updated policy at this URL and revise the Last Updated date. Where required, we will provide additional notice.